Residental Commitment Form

We assume the installation will proceed as described in your quote. An order for a Multiple computer or Private HotSpot package will include an internal access point. A vast majority of customers are more than pleased with the wireless saturation provided by this access point. CCC can not guarantee that a single internal access point will provide the entire home/property will have an internal wireless network.

· A Private HotSpot includes a second outside omni directional antenna that should provide property wireless.

· A Single computer installation will be limited to a single wired connection. No wireless broadcast devices can be connected to this type of installation. CCC is happy to upgrade a Single computer installation to a Multiple or Private HotSpot.

We welcome our customers to contact us with any questions, concerns or even compliments. Our normal business hours are Monday – Friday 8 AM to 6 PM and we can be reached toll free at 866-870-9970.

Email is also an excellent way to contact us, through support@cherrycapitalconnection.com or billing@cherrycapitalconnection.com.

Our installer has brought 2 copies of your liability release, customer agreement and receipt.

· We require each customer to sign the liability release, as CCC will install equipment at the outside of the home and will create an entry point into the home.

· The customer agreement signature is voluntary. A Signature implies a 12 month commitment and include a monthly service discount.

· Within the agreement is space for email accounts requests. CCC offers 14 unique email domains. @alpenanet.com, @atwoodnet.com, @cccwifi.com, @centrallakenet.com, @ejminet.com, @elkrapidsnet.com, @ellsnet.com, @graylingnet.com, @kalkaskanet.com, @mackisland.com, @mstraits.com, @mymeimail.com, @suttonsbaynet.com, @traversebaynet.com. Please include username, domain and password. Usernames and passwords must be at least 3 characters long and we request that no vulgar phrases are utilized.

· CCC does not restrict email programs and instructions for setting up an account are available at our home page under the Email Access link. This also the location for webmail (similar to hotmail or yahoo mail). Once logged in a user can access their Inbox, view their SPAM folder, update White and Black lists and even Update Passwords.

· Please print your contact and billing information clearly. The total balance is due at installation completion. Only Checks, Visa or MasterCard are accepted.

· Secure internal network with hardware ranging from consumer to industrial grade solutions

o An understanding that when purchasing web design and assistance, the customers remains fully in charge of their own site.

· Computer repair drop offs are now accepted at our Elk Rapids office, rates begin at $55.00 for the first half hour, and $85.00 for each additional hour. Compare prices with companies in Traverse City and typically save over $30.00 / hour.

The customer agreement form will service as notice as the proper expectation of CCC internet services and customer responsibilities.

Customer Location & Billing Address if Different: (Please Print)

CCC is happy to evaluate any service concerns or outages by calling 866 870 9970 or 231 264 9970. A representative is typically available M-F 8 AM to 6 PM.

If we miss your call, please leave a service request message with your name, location, call back phone number and a brief description of this issue. We understand the frustration & inconvenience of downtime. We resolve outages, inconsistent service, or slow speeds as quickly as possible. Any network-wide problem will be responded to within 24 hours, with a complete resolution within 24 to 48 hours.

If service has returned to your location and we have not yet returned your service request call, we welcome a call or email that service has returned. Individual customer outages often have the same response time as network-wide outages. Our top priority is customer service and we will resolve customer outages within 24 to 72 hours.

Our technicians also make house calls. If a service issue is entirely a CCC network issue there will be no fee for the time. Additional costs may be associated with on site technical assistance and/or equipment replacement or upgrade.

· Over the Phone Assistance is Always Free of Charge (limited to CCC provided services)

· An on-site service call to complete work for a sole customer issue, including setting up Email applications, etc are billed at $55.00 first the ½ hour, and $85.00 per each additional hour.

CCC has extensive network experience, we are available to build and maintenance your internal network for the same rate listed as above.

CCC has installed equipment to support the use of internet access over a wireless connection, by accepting CCC service All Customers Agree

· To maintain the installation as completed by CCC, to remain connected the network

Upon completion of an install, CCC is only responsible for delivering broadband to the location, which will be defined exclusively as access to the web from the installer’s laptop through the final device (Router or Radio). We will verify that the signal quality and strength meets our company requirements.

CCC offers a speed minimum of 384 K by 384 K with 1.5 to 3 Meg burstables. This is a symmetric package; meaning download (to your computer) and upload (from your computer) are generally equal. CCC regularly evaluates the network performance and customer connections to ensure these speeds are available.

· We do not monitor personal content usage; however, CCC reserves the right to suspend service without notice if current access levels may damage the network or interfere with other Customer connections.

· Each customer is responsible for installing and maintaining personal virus protection as well as spybot and spyware protection.

· CCC does not provide any customer with the rite to redistribute our internet signal. Attempts to due may result in immediate suspension of the account and/or available legal action.

Email requests will be set up after returning to the office. Please list your Email request including full username and Password below (average package includes up to 4 addresses)

· Each invoice under $100.00 not paid within 15 days will be subject to a $5.00 fee.

· Each invoice over $100.00 not paid within 15 days will be subject to a 15% late fee.

· Any annual invoice not paid within 30 days, may be charged additional monthly fees.

· If any account is unpaid for 60 days, you will receive written notice, and service will be suspended pending full payment.

By accepting installation, All Customers agree to the information listed above as well as the terms of use listed at www.cherrycapitalconnection.com /acceptable_use.htm.

CCC further requests each customer make a 12 month commitment to service. By signing below, you have formally accepted a $200.00 fee for cancellation of service before the 1^st year of service has been completed.

I, have read and understood the agreement issued to me by CCC on

this day the of in .

By signing this agreement, you also qualify for a discount on your monthly service of: